Ubivox - Network issue – Incident details

All systems operational

Network issue

Resolved
Partial outage
Started almost 3 years agoLasted about 5 hours

Affected

API

Partial outage from 6:24 AM to 11:44 AM

Ubivox Platform

Partial outage from 6:24 AM to 11:44 AM

E-mail delivery

Partial outage from 6:24 AM to 11:44 AM

Signup forms

Partial outage from 6:24 AM to 11:44 AM

Newsletter images & links

Partial outage from 6:24 AM to 11:44 AM

Custom domain names (Let's Encrypt)

Partial outage from 6:24 AM to 11:44 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    All systems seem to be up and running. We will be monitoring closely for the rest of the day.

  • Update
    Update

    We have identified a possible culprit and are working hard on fixing the issue.

  • Update
    Update

    We are continuing to investigate the specific cause of the issue and will keep you updated.

  • Investigating
    Investigating

    Our hosting partner seems to have network issues which results in error 503 when trying to access the system. We're in touch with them and working on a solution. Apologies for the inconvenience caused.